Privacy Policy & Notice

Who We Are

At Sears Property (“we”, “us”, “our”), we are an independent estate agency operating in Bracknell and Wokingham, Berkshire. This policy explains how we collect, use and protect your personal information in connection with our services including buying, selling, letting, renting and property management.

Our offices:

• Bracknell: 34 Falcon Way, Jennett’s Park, Bracknell, RG12 8DQ
• Wokingham: 16 Market Place, Wokingham, RG40 1AL

The data controller for your personal information is Sears Property Ltd.

What Information We Collect

We collect personal information that you provide to us, either through our website, by phone, email or in person, including but not limited to:

• Name, address, telephone number and email address
• Property details and preferences (for sale or rent)
• Financial information (such as income or mortgage information if relevant)
• Identification documents, if required for regulatory compliance
• Communications between you and us

We may also collect information automatically when you use our website (for example, IP address, browser type and pages visited) via cookies — please refer to our Cookies Policy for details.

How We Use Your Information

We use your personal information for the following purposes:

• To provide our estate agency services: property valuations, marketing, letting, sales and management
• To handle your enquiries and requests
• To carry out referencing, credit and identity checks (where applicable)
• To comply with legal and regulatory obligations (for example anti-money laundering, client money protection, safety regulations)
• To send you marketing communications and property alerts (where you have given your consent)
• To analyse and improve our website and services

We will only process your personal data where we have a valid legal basis (such as your consent, performance of a contract, legal obligation or our legitimate interests).

Who We Share Your Information With

We may share your personal information with third parties for the purposes of providing our services, such as:

• Mortgage advisers, solicitors, surveyors and other parties involved in a property transaction
• Referencing and credit-check providers
• Marketing and IT service providers
• Regulators or law enforcement agencies where required by law

Any third party will be bound by appropriate confidentiality and data protection obligations.

International Transfers & Security

Your personal information will primarily be processed within the UK. If we transfer your data outside the UK or to a third country, we will ensure appropriate safeguards are in place. We use technical, organisational and physical security measures to protect your data. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

How Long We Retain Your Data

We retain your personal information for as long as required for the purposes stated above, or in accordance with legal or regulatory requirements. Once the retention period expires, we will securely delete or anonymise your data.

Your Rights

Under UK data protection law you have certain rights, including to:

• Access a copy of the personal information we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Withdraw your consent at any time (where processing is based on consent)
• Receive your data in a structured, portable format (where applicable)

If you wish to exercise your rights, please contact our Data Protection Lead at hello@searsproperty.co.uk or by post at our Bracknell office address.

Marketing & Opt-Out

Where we rely on your consent or legitimate interest to send marketing communications, you can opt-out at any time by clicking the unsubscribe link in our emails or by contacting us directly. We will honour your preferences promptly.

Changes to This Policy

We may update this Privacy Policy & Notice from time to time. The latest version will always be available on our website and any significant changes will be communicated to you where appropriate. Your continued use of our services or website after changes indicates your acceptance of those changes.